Trust & Security

How mybalancingIQ protects your data and what you should know about AI accuracy

Last updated: April 2026

IMPORTANT: This document contains legally material terms including limitations on liability, AI accuracy disclaimers, and your rights as a user. Please read carefully.

1. Our Commitment

Trust is not a feature — it is the foundation of everything we build. Businesses rely on us to handle sensitive financial data, generate intelligent insights, and support important decisions. We take that responsibility seriously.

This page explains both our security practices AND the inherent limitations of AI technology that every user should understand.

2. What AI Can and Cannot Do — Essential Reading

Important: mybalancingIQ uses artificial intelligence to generate insights, health scores, competitor analyses, forecasts, and recommendations. AI is a powerful tool — but it is not infallible. Understanding its limitations protects you and your business.

What our AI does well:

  • Identify patterns and trends in your financial data that might take hours to find manually
  • Compare your metrics against industry benchmarks to provide context
  • Generate structured analyses and summaries of complex financial positions
  • Surface potential risks and opportunities for further investigation
  • Provide a starting point for conversations with your accountant or business adviser

What AI cannot guarantee:

  • Complete factual accuracy — AI systems can generate plausible-sounding but incorrect outputs
  • Currency of competitor or market data — information may be outdated
  • Understanding of your unique business context that is not in the data
  • Professional judgment that a qualified accountant, financial adviser, or business consultant would apply
  • Compliance with specific legal, tax, or regulatory requirements in your jurisdiction

Best Practice

Use mybalancingIQ to identify areas of interest, ask better questions, and prepare for professional conversations — not as a replacement for those conversations.

3. Data Security

3.1 Encryption

All data is encrypted in transit using TLS (Transport Layer Security) and at rest using AES-256 encryption. This protects your financial information from interception and unauthorised access.

3.2 Secure Integrations

Connections to QuickBooks, Xero, and other accounting platforms are established using OAuth — a secure, permission-based authorisation method. We never store your third-party login credentials. You can revoke access at any time from within your account settings.

3.3 Access Controls

Internal access to customer data is restricted to authorised personnel only, on a strict need-to-know basis. Access is role-based, monitored, and logged. We conduct regular access reviews.

3.4 Infrastructure

Our platform runs on enterprise-grade cloud infrastructure with continuous monitoring, automated threat detection, redundancy, and regular security assessments.

4. Data Ownership & Use

  • You own your data at all times — we are a processor, not an owner
  • We do not sell your data to third parties
  • We do not use your identifiable financial data to train AI models serving other customers
  • You can disconnect integrations, export data, or request deletion at any time
  • Upon account closure, active data is deleted within 30 days, backups within 90 days

5. AI Model Transparency

Our AI systems are built on large language models and structured data analysis pipelines. We are committed to transparency about how they work:

  • Outputs are generated algorithmically and may not reflect human professional judgment
  • Scores and ratings are estimates based on available data — not certified assessments
  • The Business Health Score is an algorithmic indicator, not a financial rating or credit assessment
  • Competitor analysis relies on publicly available data and AI inference, which may be incomplete or inaccurate
  • Forecasts are probabilistic estimates — actual results will differ

We continuously improve our models and welcome feedback on inaccurate outputs at dev@mybalancing.com.

6. Incident Response

In the event of a security incident affecting your data, we will:

  • Investigate and contain the incident promptly
  • Notify affected users in accordance with applicable legal requirements
  • Work with relevant authorities where required
  • Document and learn from the incident to prevent recurrence

If you suspect unauthorised access to your account, contact us immediately at dev@mybalancing.com.

7. Regulatory Alignment

mybalancingIQ is designed to align with:

  • US data protection regulations
  • UK General Data Protection Regulation (UK GDPR)
  • Canadian Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Australian Privacy Act 1988 and Australian Privacy Principles

For full details, see our Privacy Policy.

8. Contact

Security concerns: dev@mybalancing.com

Trust and data enquiries: dev@mybalancing.com

Last updated: April 2026